Shipping & Returns

DELIVERY

We offer a range of delivery options to receive the Products purchased on our Site. You can choose the one that best suits your personal needs. 

1) Standard Delivery:

  • FREE service, delivered within 3-5 working days.
  • Customized products are delivered within 4-6 weeks
  • Delivery is Monday to Friday during business hours (Monday to Saturday in UK).
  • Select Standard Delivery at checkout.
  • Order placed with free delivery are shipped the next business day.
  • Standard Delivery is free.

2) Collection Points: 

  • Only available in: UK, France, Germany, Italy, Spain, The Netherland, Belgium and Luxemburg
  • FREE service, delivered within 3-5 working days
  • Customized products are delivered within 4-6 weeks
  • Collection is available 7 days a week, depending on store opening hours.

3) Free Click & Collect at any TIMBERLAND store: 

  • Only available in: UK, France, Germany, Italy, The Netherland, Spain, Austria Belgium and Sweden.
  • FREE delivery to your local Timberland Store within 1 business day.
  • Customized products are delivered within 4-6 weeks.
  • Collection is available 7 days a week, depending on store opening hours. An email will notify you when your order is ready for collection.
  • Select Collection Point at checkout.

4) Express Delivery:

  • Fast delivery available, within 1 business days.
  • Delivery is Monday to Friday during business hours.
  • Customized products are delivered within 4-6 weeks.
  • Select Express Delivery at Checkout, with a cost that depends by market.
  • Order placed with express delivery are shipped the next business day.

Shipment tracking

You can track shipment of your Products by clicking on the "Track My Order" link in the Shipping Confirmation email. Please note such link will direct you to the courier's website, which is not controlled by us. 

Please note:

  • It is our goal to deliver within the above mentioned times, however, delivery dates are not guaranteed as shipments are handled by third parties and are subject to carriers' local bank holidays.
  • We will be unable to change the delivery address on Orders after checkout.
  • If there is no one at the indicated nominated delivery address who can accept delivery of Products, the carrier will leave a notification card in your mail box.
  • Title to and risk of loss in your Products will pass to you when you take possession of the Products.
  • All Products are shipped from our warehouses in Almelo, The Netherlands.

We only deliver in: Austria, Belgium, Denmark, France, Germany, Holland, Ireland, Italy, Luxemburg, Portugal, Spain, Sweden, Switzerland and United Kingdom (including Northern Ireland and Isle of Man).
We do not deliver in British Overseas Territories, the Channel Islands, Gibraltar, and British Forces Post Offices, Livigno, Vatican City and Republic of San Marino, Dutch Overseas Territories, French Overseas Territories, Ceuta & Melilla, Andorra, Gibraltar, Canary Islands and Balearic Islands, PO Boxes.

Upon dispatch of the Products from our warehouses, we will send you a Shipment Confirmation email.

TIMBERLAND's RETURN POLICY

Right of withdrawal

If you are not satisfied with the Products you received or have simply changed your mind about purchasing them after we have e-mailed you your Order Confirmation, you can return them within 30 (thirty) calendar days of delivery of the Products and get a refund,

This is a right of withdrawal that you can exercise without penalty and without giving any reason.

Please note that while the Products remain in your possession you are responsible for keeping them safe, secure and in good condition.

In case of returns for change of mind (right of withdrawal), you will be fully reimbursed apart from shipping costs for express delivery, if you had chosen this shipping method.

We recognize no right of withdrawal for Products that you have asked us to customize (for example with bespoke colors, materials, monograms) through our DYO functionality available here.

DYO Products can however be returned if they are faulty.

Legal guarantee for faulty goods

In addition to the above, we recognize the statutory 2-year (or the longer period that may be set forth by your local law) guarantee for product faults. A product is "faulty" if received damaged or where a manufacturing or material fault occurs within 2 years (or the longer period that may be set forth by your local law) from the purchase. Please note that Products damaged due to wear and tear are not considered faulty.